Batik77 is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a registered member of our platform.
All data transmitted between your browser and Batik77's servers is protected by 256-bit SSL encryption — the same standard used by major financial institutions. Your personal and payment data is never transmitted in plain text.
Batik77 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate your account, process transactions, and comply with regulatory obligations.
Player data is stored on access-controlled, encrypted servers. Access to personal data is restricted to authorised Batik77 personnel on a need-to-know basis, subject to strict internal data handling protocols.
We collect only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and meet our legal obligations. We do not engage in speculative or excessive data harvesting.
You have the right to access, correct, or request deletion of your personal data held by Batik77, subject to applicable legal retention requirements. Submit your request through our support portal and we will respond within 30 days.
Batik77 uses cookies solely for platform functionality, session management, and anonymised analytics. We do not use cookies to track your activity across unrelated third-party websites. Full details are in Section 8 of this Policy.
This Privacy Policy ("Policy") describes how Batik77 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Player", "User") who access or use the services available at https://batik77.cam ("the Website").
Batik77 operates as an online casino and sports betting platform serving players in Malaysia. In the course of providing our services — including account registration, payment processing, identity verification, customer support, and promotional activities — we necessarily collect and process certain categories of personal data about our registered members and site visitors.
We are committed to handling personal data responsibly and transparently, in accordance with applicable data protection principles. This Policy is designed to give you a clear and complete understanding of how your information is handled from the moment you first visit Batik77 to the day your account is closed.
For the purposes of this Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, email address, financial data, and location data. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion. |
| "Data Controller" | Batik77, which determines the purposes and means of Processing Personal Data collected through the Platform. |
| "Data Processor" | Any third party that processes Personal Data on behalf of Batik77 under a contractual obligation (e.g., KYC verification providers, payment gateway operators). |
| "KYC" | Know Your Customer — the identity verification process through which Batik77 confirms a Player's identity, age, and eligibility. |
| "Cookie" | A small text file placed on your device by the Website to enable functionality, remember preferences, and gather anonymised usage statistics. |
| "Sensitive Data" | Personal Data requiring enhanced protection, including government-issued identification numbers, financial account details, and identity document images. |
The categories of Personal Data that Batik77 may collect and process include the following, depending on your level of account activity and the services you use:
Full legal name, date of birth, nationality, email address, contact number, and preferred currency (MYR). This data is collected when you create a Batik77 account and is required to establish and maintain your player profile.
Government-issued photo identification (Malaysian MyKad, Passport, or Driver's Licence), proof of residential address (utility bill or bank statement), and selfie photographs submitted during the KYC verification process. This data is treated as Sensitive Data and is subject to enhanced security controls.
Transaction history (deposits, withdrawals, wager amounts), payment method identifiers (e-wallet account names, bank account name as registered — not full account numbers), and cryptocurrency wallet addresses where applicable. Full payment card numbers or bank account details are never stored on Batik77's systems; these are processed exclusively by our PCI-compliant payment partners.
Bet history, game session logs, wagering totals, bonus usage records, and platform interaction timestamps. This data is used for account management, responsible gambling monitoring, bonus administration, and dispute resolution.
IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and session duration data collected automatically when you access the Website. This data is used for security monitoring, fraud detection, and anonymised platform analytics.
Records of communications between you and Batik77 support staff, including live chat transcripts, email correspondence, and support ticket histories. These records are retained for dispute resolution, quality assurance, and regulatory compliance purposes.
Batik77 collects Personal Data through the following channels:
Batik77 processes your Personal Data for the following defined purposes only. We do not process data for purposes beyond those listed below without first providing notice and, where required, obtaining your additional consent.
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, device data |
| Age verification and KYC compliance | Registration data, KYC documents |
| Processing deposits and withdrawals in MYR | Financial data, KYC documents |
| Administering bonuses, promotions, and VIP programme | Registration data, gaming activity data |
| Customer support and dispute resolution | All categories as relevant to the query |
| Fraud detection and anti-money laundering (AML) screening | Financial data, device data, KYC documents |
| Responsible gambling monitoring and intervention | Gaming activity data, registration data |
| Regulatory compliance and audit obligations | All categories as required |
| Platform security and technical operations | Technical and device data |
| Anonymised platform analytics and service improvement | Technical and device data (anonymised) |
Batik77 processes Personal Data on one or more of the following legal bases, depending on the processing activity involved:
Processing is necessary for the performance of the contract between you and Batik77 (i.e., your account agreement and our Terms & Conditions). This covers account management, payment processing, and delivery of gaming services.
Processing is necessary for compliance with applicable legal obligations, including KYC verification, AML record-keeping, and mandatory reporting obligations to relevant Malaysian regulatory authorities.
Processing is necessary for Batik77's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service quality improvement — provided such interests are not overridden by your privacy rights.
For optional processing activities (such as receiving promotional newsletters or marketing communications), Batik77 will request your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Batik77 does not sell, rent, or trade your Personal Data to unaffiliated third parties. We may share your data in the following limited and controlled circumstances:
Batik77 uses cookies and similar tracking technologies when you access the Website. A cookie is a small text file placed on your device that helps the Website function correctly and allows us to understand how players interact with our platform.
We use the following categories of cookies:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential / Strictly Necessary | Required for platform login, session management, and security. Cannot be disabled without impacting platform functionality. | Session or up to 24 hours |
| Functional | Remember your preferences (language, display settings) and personalise your experience on return visits. | Up to 30 days |
| Analytics | Collect anonymised data about page usage, navigation paths, and feature engagement to help us improve the platform. No personally identifiable data is included in analytics reports. | Up to 12 months |
| Security / Fraud Detection | Detect and prevent fraudulent account activity, bot traffic, and unauthorised access attempts. | Session or up to 90 days |
You can manage your cookie preferences through your browser settings. Disabling essential cookies will significantly impair your ability to use the Batik77 platform. Batik77 does not use third-party advertising cookies or cross-site tracking technologies.
Batik77 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:
Registration data and account records are retained for the duration of your active membership on Batik77 and for a minimum of five (5) years following account closure, as required for AML record-keeping and regulatory audit purposes.
Identity verification documents are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, in compliance with applicable AML regulations. Copies are securely deleted after the mandatory retention period expires.
Financial transaction records (deposits, withdrawals, wager history) are retained for a minimum of seven (7) years to satisfy financial record-keeping requirements.
Live chat transcripts and email support records are retained for a maximum of three (3) years after the relevant support case is closed, for quality assurance and dispute resolution purposes.
Anonymised analytics data is retained for up to twelve (12) months. Non-anonymised technical data (e.g., IP address logs) is retained for a maximum of ninety (90) days unless required for an active fraud or security investigation.
Batik77 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, disclosure, or destruction. Key measures include:
Notwithstanding the above measures, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your account has been compromised, please contact Batik77 support immediately via live chat.
As a registered member of Batik77, you have the following rights in respect of your Personal Data. To exercise any of these rights, submit your request through the live chat support portal or by emailing us at the address in Section 15, with your registered account username and a clear description of your request. We will respond within thirty (30) calendar days.
You may request a copy of the Personal Data that Batik77 holds about you, along with information about how it is being processed.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Some corrections may require re-submission of supporting documentation.
You may request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. Mandatory retention periods apply to KYC and financial records.
In certain circumstances, you may request that we temporarily restrict the processing of your data — for example, while the accuracy of the data is being verified or a complaint is being investigated.
Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format for transfer to another service.
You may object to the processing of your Personal Data where that processing is based on Batik77's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Batik77's services are strictly restricted to individuals aged 21 years and above. We do not knowingly collect, solicit, or process Personal Data from persons under the age of 21. The Platform employs age verification controls at registration and through KYC procedures to prevent underage access.
If Batik77 discovers that an account has been registered by or on behalf of a person under the age of 21, we will immediately suspend the account, delete all associated Personal Data to the extent not required for regulatory reporting, and forfeit any balance held in the account in accordance with our Terms & Conditions.
If you are a parent or guardian and have reason to believe that a minor under your care has accessed or registered on Batik77, please contact our support team immediately so that appropriate action can be taken.
Batik77's primary data processing infrastructure is hosted in secure data centres. In the course of providing our services, some Personal Data may be transferred to or processed in jurisdictions outside Malaysia — for example, where certain third-party service providers (such as cloud infrastructure providers or KYC verification agencies) operate servers internationally.
Where such transfers occur, Batik77 ensures that appropriate safeguards are in place to maintain a standard of data protection equivalent to that which applies within Malaysia. These safeguards include contractual data processing agreements with all international Data Processors, requiring them to process Personal Data in accordance with the principles set out in this Policy and applicable data protection law.
Batik77 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business operations, or data processing practices. The date at the top of this Policy reflects when the most recent review took place.
Where we make material changes to this Policy — particularly those that affect how we collect, use, or share your Personal Data — we will notify registered Players via the email address on file and/or by displaying a prominent notice on the Website prior to the changes taking effect.
Your continued use of the Batik77 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your information. If you disagree with any revised terms, you should discontinue use of the Platform and request account closure via our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data by Batik77, please contact us through the following channels:
Send your data privacy query to [email protected] (plain text — not a clickable link). Please include your registered account username, the nature of your request (e.g., data access, erasure, correction), and any relevant details. We aim to respond to all privacy-related email requests within five (5) business days.
For faster assistance, use the live chat portal accessible from within your logged-in account. Our support team is available 24 hours a day, 7 days a week. For sensitive privacy requests, we recommend using the email channel to create a written record.
Related policies you may wish to review: Terms & Conditions | Responsible Gambling
Batik77 is built on transparency — in our bonus terms, in our payouts, and in how we handle your personal data. 256-bit SSL, no third-party data sales, and full respect for your rights as a player. For members aged 21 and above only.
See also: Terms & Conditions | Responsible Gambling | About Us